Job Description
Join our award-winning team at Grand Hotel Memphis as a Front Desk Agent! We're urgently seeking charismatic professionals to create unforgettable guest experiences in the heart of the city. As the first point of contact, you'll embody our commitment to excellence while managing reservations, check-ins/check-outs, and solving guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of Memphis's premier hospitality destinations.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera) effectively
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in reservation systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Memphis attractions and services
- Valid Tennessee driver's license (if required for errands)
- Flexible availability including nights/weekends