Job Description
Join the vibrant hospitality scene in Memphis as a Front Desk Agent at our prestigious downtown hotel! We're seeking energetic professionals to deliver exceptional guest experiences through 24/7 shift operations. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in the heart of the city's cultural district. Perfect for career-driven individuals who thrive in dynamic environments.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve service concerns with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems for room assignments and billing
- Uphold brand standards during all guest interactions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with reservation software (Opera, Fidelio, etc.)
- High school diploma or equivalent
- Basic math and cash handling abilities
- Professional appearance and Memphis community knowledge