Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent in the vibrant heart of Miami Beach! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury oceanfront resort. This is your chance to shine in a dynamic hospitality environment with competitive compensation, comprehensive benefits, and career growth opportunities. As the first point of contact, you'll create memorable moments for our international guests while working alongside passionate hospitality professionals.
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservations, room assignments, and special guest requests
- Resolve guest inquiries and complaints with empathy and professionalism
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance departments for seamless operations
- Uphold resort standards through attentive service and attention to detail
- Assist with emergency procedures and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Valid Florida driver's license preferred
- Fluency in English and Spanish required