Job Description
Welcome to The Grand Milwaukee Hotel & Spa, where hospitality meets excellence. We are urgently hiring talented Front Desk Agents to join our dynamic team. As the first point of contact for our guests, you will set the tone for an unforgettable stay. We are looking for individuals who are passionate about service, detail-oriented, and ready to make an impact in one of the most vibrant cities in the Midwest.
Our ideal candidate thrives in a fast-paced environment and possesses a genuine desire to exceed guest expectations. If you are looking for a rewarding career in hospitality, apply now to join our family.
Our ideal candidate thrives in a fast-paced environment and possesses a genuine desire to exceed guest expectations. If you are looking for a rewarding career in hospitality, apply now to join our family.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently using our property management system.
- Handle incoming calls, emails, and guest inquiries with professionalism and poise.
- Maintain the lobby area to ensure it is clean, organized, and inviting at all times.
- Assist with concierge services, including recommendations for local dining and attractions.
- Resolve guest complaints and issues promptly to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- A professional appearance and a positive attitude.
- Flexibility to work varying shifts, including weekends and holidays.