Job Description
We are seeking a dedicated and professional Front Desk Agent to join our team immediately. As an urgent hire, we are looking for candidates who can start ASAP and bring energy to our front desk operations.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Work: Flexible scheduling options available.
- Growth Opportunities: Clear path for advancement within the hospitality industry.
Located in the heart of Milwaukee, we pride ourselves on exceptional guest service and a welcoming atmosphere.
Responsibilities
- Check guests in and out efficiently, ensuring accurate data entry and billing.
- Manage incoming calls and emails, directing inquiries to the appropriate department.
- Handle customer complaints and requests with patience and professionalism.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with lobby operations during peak hours and shift changes.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a front desk, hospitality, or customer service role is preferred.
- Strong computer skills, including proficiency in Property Management Systems (PMS).
- Excellent verbal communication and interpersonal skills.
- Ability to work various shifts, including weekends and holidays.
- Must be friendly, professional, and detail-oriented.