Job Description
Join our award-winning boutique hotel in the heart of Uptown Charlotte! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to Southern hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, complimentary hotel stays, and a vibrant team culture in one of America's fastest-growing cities.
Responsibilities
- Manage seamless guest check-ins/check-outs with speed and precision
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (Opera, etc.) efficiently
- Uphroom cleanliness and safety standards
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Stayline)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Basic knowledge of Charlotte attractions and transportation
- High school diploma or equivalent required
- Valid NC driver's license preferred
- Ability to stand for extended periods and lift 25 lbs