Job Description
Welcome to the Grand Hotel Minneapolis, where we pride ourselves on providing exceptional hospitality experiences. We are currently seeking enthusiastic and reliable individuals to join our team as Entry Level Front Desk Agents. If you are looking for a dynamic career in the hospitality industry with opportunities for growth and flexible shift work, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. We offer competitive pay, a friendly work environment, and comprehensive training programs.
Responsibilities
- Greet and welcome guests in a warm and professional manner, handling check-ins and check-outs efficiently.
- Answer incoming phone calls and emails promptly, responding to guest inquiries regarding reservations, amenities, and local attractions.
- Assist guests with luggage, directions, and any special requests to ensure a memorable stay.
- Process payments and handle cash transactions with accuracy and integrity.
- Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Handle minor guest complaints or issues with a positive attitude and escalate complex matters to the manager when necessary.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service, hospitality, or retail is preferred but not required.
- Must be available for shift work, including evenings, weekends, and holidays.
- Strong communication skills and a friendly, outgoing personality.
- Basic computer literacy and familiarity with property management systems.
- The ability to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).