Job Description
Join our award-winning luxury hotel in the heart of downtown Minneapolis! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences at one of Minnesota's premier hospitality destinations. As the first point of contact for our international clientele, you'll embody our commitment to excellence while enjoying competitive benefits, career advancement opportunities, and a vibrant downtown location.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments, manage billing discrepancies, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain security protocols for guest safety and property protection
- Train junior staff on hotel systems and service standards
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Minnesota driver's license and clean driving record
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Ability to lift 25 lbs and stand for extended periods