Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Milwaukee Hotel! No experience needed – we provide comprehensive training to launch your career in luxury guest services. This is your opportunity to develop exceptional customer service skills while working in Milwaukee's premier downtown location. We value personality, professionalism, and a passion for hospitality over prior experience. Enjoy competitive pay, flexible scheduling, and clear advancement paths within our growing organization.
Responsibilities
- Check-in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using our property management system
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through attentive guest interactions
- Assist with luggage and valet services when needed
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including nights, weekends, and holidays
- Must pass background check and drug screening