Job Description
Join our award-winning team as a Front Desk Agent at the heart of Nashville's vibrant hospitality scene! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences at our luxury downtown property. This entry-level role offers comprehensive training, career growth opportunities, and a chance to be the first point of contact for travelers exploring Music City. Enjoy competitive benefits including health insurance, 401(k) matching, and hotel discounts across our portfolio.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with reservation systems
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Previous customer service experience preferred
- Flexible availability including nights/weekends
- Valid driver's license and reliable transportation
- Positive attitude with problem-solving mindset