Job Description
The Grand Union Hotel SF is seeking a dynamic and detail-oriented Front Desk Agent / Night Auditor to join our prestigious team. As the face of our hotel, you will play a crucial role in creating unforgettable experiences for our guests while ensuring the smooth operation of our front desk during critical shifts. If you are looking for a challenging and rewarding role in the heart of San Francisco's vibrant hospitality scene, we want to hear from you.
We offer a competitive compensation package, flexible shift schedules, and a chance to work in one of the world's most iconic cities. Join us and elevate your career in luxury hospitality.
Responsibilities
- Greet arriving guests warmly, manage check-ins and check-outs with efficiency and a smile.
- Perform night audits, ensuring all financial transactions are accurate and reconciled.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Manage reservations, room assignments, and update room status systems.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in coordinating housekeeping and maintenance requests.
- Enforce hotel policies and security procedures to ensure guest safety.
Qualifications
- Minimum of 1 year of experience in front desk operations or hotel night audit.
- Strong verbal communication skills and a professional demeanor.
- Proficiency in Microsoft Office and hotel property management systems (e.g., Opera, Smith Travel).
- Ability to work flexible shifts, including evenings, nights, weekends, and holidays.
- High school diploma or equivalent required; prior hospitality training is a plus.
- Must be able to stand and walk for extended periods.