Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in downtown Sacramento! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This entry-level role offers rapid career growth in hospitality with comprehensive training and competitive benefits.
Our ideal candidates thrive in fast-paced environments, possess strong communication skills, and are passionate about creating memorable stays for international and domestic guests. Enjoy a supportive work culture with flexible scheduling opportunities and advancement pathways into management.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations, billing inquiries, and guest requests
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards during all guest interactions
- Handle emergency situations calmly and per protocol
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficient in basic computer applications
- Ability to stand/walk for extended periods
- Flexible availability for day/night/weekend shifts
- Valid driver's license for errand runs
- Basic knowledge of Sacramento attractions
- Ability to work independently and as part of a team