Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent for our prestigious downtown Fort Worth location! We're seeking energetic night shift professionals to deliver exceptional guest experiences during evening hours. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a supportive environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Uphold brand standards for cleanliness and professionalism
- Monitor lobby security during overnight hours
Qualifications
- No experience necessary—training provided
- High school diploma or equivalent
- Exceptional customer service skills
- Basic computer proficiency
- Strong communication abilities
- Ability to work independently during night shift
- Flexible availability including weekends
- Positive attitude and problem-solving mindset