Job Description
Join our award-winning luxury hotel in the heart of downtown Minneapolis! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences during our vibrant night shift. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of the Twin Cities' most iconic hospitality destinations.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Hotel discounts worldwide
- Free parking and meal benefits
- Professional development programs
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and security teams
- Execute emergency protocols and safety procedures
- Upsell hotel amenities and services
- Maintain accurate guest records and account information
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends/holidays
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent required
- Valid driver's license for airport shuttle duties
- Ability to stand for extended periods