Job Description
Are you a dedicated professional seeking a rewarding opportunity in the heart of Silicon Valley? San Jose Premier Hospitality is currently seeking a reliable and professional Front Desk Agent to join our dynamic night shift team. We pride ourselves on delivering exceptional guest experiences and are looking for someone who thrives in a fast-paced environment and can maintain the highest standards of hospitality around the clock.
As a Front Desk Agent on the night shift, you will be the first point of contact for our guests during their stay. You will play a crucial role in ensuring smooth operations, security, and guest satisfaction while working in a modern, state-of-the-art facility.
Why Join Us?
• Competitive hourly pay ($18.00 - $22.00)
• Comprehensive health, dental, and vision insurance
• Employee discount program
• Opportunities for career advancement within the organization
• Stable, full-time night shift schedule (11:00 PM - 7:00 AM)
Responsibilities
- Manage the front desk operations efficiently during night hours, ensuring a welcoming atmosphere for all guests.
- Greet guests upon arrival and departure with a warm, professional demeanor and assist with check-in/check-out processes.
- Answer incoming phone calls and emails promptly, addressing inquiries or directing calls to the appropriate department.
- Handle cash transactions, credit card payments, and post nightly reports accurately using the property management system.
- Maintain a high level of security by monitoring building access, verifying identification, and reporting any irregularities.
- Provide information regarding local attractions, dining options, and transportation to guests.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, customer service, or front desk operations is preferred but not mandatory.
- Must be available to work flexible night shift schedules, including weekends and holidays.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Must present a professional appearance and possess a valid driver's license.