Job Description
Join our award-winning hospitality team as a Front Desk Agent and become the face of luxury in the heart of San Jose! We're seeking a dynamic professional to manage our night operations with exceptional service and attention to detail. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a vibrant downtown setting. If you thrive in fast-paced environments and have a passion for creating memorable guest experiences, we want to meet you!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, resolve complaints, and provide personalized recommendations
- Monitor security protocols and ensure safety of guests and property during overnight hours
- Process payments, manage room assignments, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and security teams for operational efficiency
- Execute upselling strategies to maximize room revenue and guest satisfaction
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Flexible schedule including nights, weekends, and holidays
- Valid California driver's license and clean driving record
- Basic knowledge of San Jose attractions and local services