Job Description
Join our dynamic team at Grand Plaza Hotel, where hospitality excellence meets Miami's vibrant energy! We're seeking passionate individuals to deliver exceptional guest experiences in our luxury waterfront property. As a key member of our hotel staff, you'll create memorable stays while working in a supportive, fast-paced environment with immediate opportunities for career growth. Full training provided – no experience necessary!
Responsibilities
- Deliver outstanding customer service to all guests with a warm, professional demeanor
- Handle front desk operations including check-ins, check-outs, and reservations
- Manage housekeeping staff and ensure room standards exceed expectations
- Coordinate with maintenance and security teams for smooth operations
- Process payments and maintain accurate financial records
- Resolve guest inquiries promptly and escalate complex issues appropriately
- Uphold all safety and sanitation protocols consistently
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Valid Florida driver's license (if driving required)
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude with a team-first mentality