Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Front Desk Agent! We're seeking a hospitality professional to deliver exceptional guest experiences during evening hours. If you thrive in a fast-paced environment and prioritize guest satisfaction, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and a supportive team culture in the heart of Fort Worth's vibrant downtown. Apply today to start your rewarding hospitality career!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and security teams for seamless operations
- Maintain security protocols and monitor surveillance systems
- Prepare reports for management on night shift activities
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in PMS software (Opera, etc.)
- Ability to work flexible hours including weekends/holidays
- Basic knowledge of Fort Worth attractions and transportation
- Valid Texas driver's license preferred
- Must pass background check and drug screening