Job Description
Join our award-winning luxury hotel in the heart of Atlanta! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable stays through personalized service, seamless check-ins, and local expertise. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of Atlanta's premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Resolve guest inquiries with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash handling procedures accurately
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain detailed records of guest preferences and special requests
- Collaborate with concierge team to create personalized itineraries
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (Opera/Micros)
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent required