Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent for our vibrant night shift operations. We're seeking a dedicated hospitality professional to deliver exceptional guest experiences during evening and overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our luxury hotel chain.
As the first point of contact for our guests, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations during high-demand periods. Perfect for night owls who thrive in dynamic environments, this position includes premium night-shift differential pay and exclusive employee perks.
Responsibilities
- Efficiently manage guest check-ins/checkouts and process payments using PMS systems
- Respond to guest inquiries with exceptional service and resolve issues promptly
- Coordinate with housekeeping and security teams for overnight operations
- Monitor security systems and respond to emergency situations per protocol
- Prepare daily reports and maintain accurate guest records
- Upsell hotel amenities and services to enhance guest experiences
- Handle cash management and ensure accurate reconciliation
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Valid Texas driver's license (for airport shuttle duties)
- Flexible availability including weekends and holidays
- Basic knowledge of Houston area attractions and services
- CPR/First Aid certification preferred