Job Description
Join our award-winning team at Grand Harbor Hotel, where exceptional service meets coastal elegance! We're seeking a dynamic Front Desk Agent to own the night shift experience, creating memorable stays for our discerning guests. This is your chance to shine in a high-energy environment while enjoying competitive compensation and premium benefits. If you thrive in fast-paced settings and excel at turning challenges into opportunities, apply today!
Responsibilities
- Deliver personalized check-in/check-out experiences using Opera property management system
- Resolve guest inquiries with proactive problem-solving and local expertise
- Safeguard guest data while maintaining PCI compliance for all transactions
- Coordinate VIP arrivals and special requests with seamless precision
- Execute end-of-day reconciliation procedures with 100% accuracy
- Collaborate with night audit team to ensure flawless operations
- Maintain pristine front desk appearance during overnight hours
Qualifications
- 2+ years hospitality front desk experience with night shift exposure
- Advanced proficiency in property management systems (Opera, Fidelio)
- Exceptional conflict resolution and multitasking abilities
- Valid Maryland Food Handler's Certificate (or willingness to obtain)
- Fluency in English; Spanish proficiency highly valued
- Ability to lift 25 lbs and stand for 8-hour shifts
- Flexible schedule including weekends and holidays