Job Description
Join our award-winning team as a Front Desk Agent for our vibrant downtown Fresno location! We're seeking a dedicated night shift professional to deliver exceptional guest experiences during evening hours. This role offers competitive pay, comprehensive benefits, and career advancement opportunities in the heart of California's Central Valley.
As a key ambassador of our brand, you'll manage guest check-ins/out, handle reservations, and resolve inquiries with professionalism. Our 24/7 operations ensure a dynamic work environment where your organizational skills and customer service excellence will shine.
Responsibilities
- Efficiently manage guest check-in/out processes using our property management system
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Maintain a clean and organized front desk area
- Assist with valet services and luggage handling during peak hours
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficient in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently during night shift hours
- Valid California driver's license with clean record
- Basic knowledge of Fresno attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required