Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown Milwaukee hotel. This night shift role offers competitive pay, premium benefits, and the opportunity to become the welcoming face of our luxury property. Enjoy a dynamic work environment with state-of-the-art facilities, career advancement opportunities, and a supportive team culture. Perfect for night owls seeking stability and growth in Milwaukee's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts with precision and professionalism
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest complaints with empathy and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security departments
- Execute emergency procedures during overnight hours
- Upsell premium room categories and amenities
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, etc.)
- Exceptional conflict resolution and communication skills
- Ability to work independently during overnight shifts
- Valid Wisconsin driver's license preferred
- Flexibility to cover weekend/holiday shifts
- Basic first aid/CPR certification a plus