Job Description
Join our award-winning team as a Front Desk Agent for our premium downtown Tampa hotel. We're seeking a dynamic professional to deliver exceptional guest experiences during high-energy night shifts. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable moments for travelers. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our growing hospitality brand.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, complaints, and special requests with professionalism
- Operate hotel management systems (PMS) and process payments accurately
- Coordinate with housekeeping, security, and maintenance teams
- Monitor security protocols and respond to emergency situations
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Previous hotel front desk or customer service experience required
- Strong communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Flexible schedule including nights, weekends, and holidays
- Valid Florida driver's license (for airport runs)
- Basic first aid/CPR certification preferred