Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent on our vibrant night shift! We're seeking hospitality professionals who thrive in dynamic environments to deliver exceptional guest experiences during our peak hours. Enjoy competitive pay, comprehensive benefits including health insurance and 401K matching, and opportunities for advancement in Houston's premier luxury hotel. Work in a state-of-the-art facility with modern amenities and a supportive management team.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/security teams
- Process payments, manage reservations, and maintain accurate guest records
- Operate hotel management systems (Opera) and troubleshoot technical issues
- Monitor safety protocols and emergency procedures during overnight hours
- Upsell hotel services and amenities to enhance guest experiences
- Prepare end-of-night reports and ensure front desk readiness for day shift
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS) preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with minimal supervision
- Valid Texas driver's license and reliable transportation
- Flexible schedule availability including nights, weekends, and holidays
- Basic knowledge of Houston attractions and local services
- High school diploma or equivalent required