Job Description
Join our award-winning team at Grand Plaza Hotel, Kansas City's premier luxury destination! We're seeking charismatic individuals to deliver exceptional guest experiences through our part-time Guest Services Agent roles. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture where your hospitality talents shine. Perfect for students, career-changers, or those seeking supplemental income. Benefits include: complimentary hotel stays, employee dining discounts, and advancement opportunities.
Responsibilities
- Efficiently check-in/check-out guests using Opera property management system
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain pristine front desk appearance and security protocols
- Participate in monthly team training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Proficiency with Microsoft Office and hotel PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays flexibly
- Valid Missouri driver's license for occasional errands
- Basic knowledge of Kansas City attractions and transportation
- Positive attitude and professional appearance