Job Description
Join our award-winning luxury hotel team as a Front Desk Agent for our vibrant night shift! Mountain View Hotel & Resort is seeking a charismatic professional to deliver exceptional guest experiences during evening hours. You'll be the first point of contact for our discerning travelers, ensuring seamless check-ins, resolving inquiries with precision, and maintaining our impeccable service standards. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Colorado Springs.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and warm hospitality
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for operational excellence
- Operate hotel management software (Opera) and reservation systems
- Uphold safety protocols and emergency procedures
- Prepare daily reports and maintain guest account information
Qualifications
- Previous front desk or hospitality experience required
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera preferred)
- Ability to work flexible hours, including nights/weekends
- Valid Colorado driver's license (for vaif services)
- High school diploma or equivalent; hospitality certification a plus
- Ability to stand for extended periods and lift up to 25 lbs
- Fluency in English; Spanish skills highly desirable