Job Description
Join our award-winning luxury resort in the heart of El Paso, Texas! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and career growth in a stunning desert oasis setting. Immediate start dates available!
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using resort management systems
- Resolve guest complaints and requests promptly with empathy
- Process payments accurately and maintain secure cash handling protocols
- Coordinate with housekeeping, maintenance, and F&B departments
- Uphold brand standards through impeccable service delivery
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license (for valet duties)
- Basic knowledge of El Paso attractions and local services
- High school diploma or equivalent required
- Fluency in English and Spanish (bilingual preferred)