Job Description
Join our award-winning team at Grand Harbor Resort as a Night Shift Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during evening hours. This pivotal role combines hospitality excellence with operational precision in our luxurious riverfront property. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Jacksonville's premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Conduct nightly audits and prepare morning reports
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Flexible schedule including weekends and holidays
- Basic math and cash handling skills
- Valid Florida driver's license preferred
- TIPS certification a plus
- Ability to stand for extended periods