Job Description
Join our award-winning team as a Front Desk Agent for our premium downtown Oklahoma City location! We're seeking a dynamic night shift professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and excel at creating memorable stays for international travelers and business guests alike. Enjoy competitive pay, comprehensive benefits, and a supportive team culture focused on excellence.
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Handle guest inquiries, complaints, and special requests with exceptional service standards
- Monitor security systems and respond to emergency protocols during night hours
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security departments
- Prepare end-of-night reports and secure all guest areas
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong problem-solving and conflict resolution abilities
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Excellent communication skills and multilingual a plus
- Ability to work independently and make sound decisions
- Valid Oklahoma driver's license and reliable transportation