Job Description
Join The Grand Sacramento Hotel's award-winning hospitality team as our Guest Experience Manager. We're seeking a dynamic leader to elevate our guest journey through personalized service and operational excellence. Located in the heart of California's capital, our luxury hotel offers an unparalleled opportunity to shape memorable experiences for discerning travelers. If you're passionate about hospitality innovation and thrive in a fast-paced environment, apply today to become part of our legacy of excellence.
Responsibilities
- Oversee daily front desk operations and staff training
- Develop and implement guest experience enhancement strategies
- Manage VIP guest relationships and personalized service protocols
- Coordinate with housekeeping, concierge, and F&B departments
- Resolve complex guest concerns with creative solutions
- Analyze guest feedback to drive service improvements
- Mentor and develop front desk team members
Qualifications
- 5+ years in luxury hotel management with 2+ years in guest relations leadership
- Proven track record in service recovery and guest satisfaction
- Advanced proficiency in Opera and PMS systems
- Bilingual proficiency in Spanish preferred
- Exceptional communication and conflict resolution skills
- Valid California Food Handler's Card
- Hotel School certification or equivalent experience