Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Night Shift Front Desk Agent. This pivotal role combines exceptional guest service with operational excellence to create memorable experiences for our international clientele. You'll be the face of our luxury downtown Portland property during evening hours, ensuring seamless check-ins, resolving guest inquiries with grace, and maintaining the highest standards of service excellence. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle guest inquiries, complaints, and special requests using solution-oriented approaches
- Operate PMS systems (Opera/Micros) and maintain accurate guest records
- Coordinate with housekeeping, security, and maintenance teams for operational needs
- Process payments, manage cash floats, and reconcile daily transactions
- Execute emergency procedures and ensure guest safety during overnight hours
- Conduct VIP room inspections and prepare for next-day arrivals
Qualifications
- Minimum 2 years front desk or hospitality experience
- Proficiency with PMS systems and hotel technology
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision overnight
- Valid Oregon food handler's card or willingness to obtain
- Flexible availability including weekends and holidays
- Basic knowledge of Portland attractions and transportation
- Ability to stand/walk for extended periods (8+ hours)