Job Description
Join our award-winning hospitality team as a Front Desk Agent for our dynamic night shift! This role is perfect for detail-oriented professionals who thrive in fast-paced environments and excel at creating memorable guest experiences. You'll be the first point of contact for our late-night arrivals, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture. Apply today to become part of Mesa's premier hospitality destination!
Responsibilities
- Manage guest check-ins/check-outs efficiently using PMS systems
- Handle reservation modifications and room assignments with precision
- Process payments and maintain accurate financial records
- Respond to guest inquiries and resolve service concerns promptly
- Coordinate with housekeeping and security departments for operational excellence
- Monitor security protocols and emergency procedures overnight
- Prepare end-of-night reports and ensure accurate shift handover
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Arizona driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of hotel operations and safety protocols