Job Description
Join our award-winning team at Grand Hotel Seattle, where exceptional hospitality meets the vibrant energy of the Pacific Northwest. We're seeking a dedicated Night Shift Front Desk Agent to be the first point of contact for our guests during evening hours. This critical role ensures seamless check-ins, resolves inquiries with professionalism, and maintains a safe and welcoming environment while the city sleeps. If you thrive in dynamic settings, possess a passion for service excellence, and enjoy the unique rhythm of overnight operations, this is your opportunity to shine in one of Seattle's premier hotels.
Responsibilities
- Manage guest check-ins/check-outs efficiently using property management systems
- Respond to guest inquiries and resolve concerns with empathy and urgency
- Handle cash transactions and maintain accurate financial records
- Monitor security systems and report suspicious activities promptly
- Coordinate with housekeeping and security teams for operational excellence
- Process reservations and update guest preferences in real-time
- Prepare end-of-night reports and ensure accurate shift handovers
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexibility to work weekends, holidays, and extended hours
- Basic knowledge of Seattle attractions and transportation