Job Description
Join our award-winning downtown Dallas hotel as a Night Shift Front Desk Agent and become the face of luxury hospitality! We're seeking a dynamic professional to deliver exceptional guest experiences during evening hours while ensuring seamless operations. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding hospitality brand.
Responsibilities
- Manage guest check-ins/check-outs efficiently using Opera property management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/bell staff
- Process payments, manage cash floats, and balance nightly reports
- Maintain security protocols and monitor surveillance systems
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Coordinate transportation services and local area recommendations
- Perform nightly audits and prepare shift handover documentation
Qualifications
- Minimum 1 year front desk experience in luxury hotel environment
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced situations
- Valid Texas driver's license preferred
- Basic knowledge of Dallas attractions and nightlife
- Flexible availability including weekends and holidays
- High school diploma or equivalent required