Job Description
Join our award-winning luxury hotel as a Front Desk Agent Night Shift and become the heart of our guest experience! We're seeking a dynamic professional to manage overnight operations with exceptional service and efficiency. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in Houston's premier district. This role offers growth opportunities within our global hospitality brand.
Responsibilities
- Handle guest check-ins/check-outs with speed and accuracy using our property management system
- Manage overnight reservations, room assignments, and VIP guest requests
- Respond to guest inquiries and resolve issues promptly, including emergency situations
- Process payments, manage cash drawer, and reconcile nightly reports
- Coordinate with housekeeping and security teams for seamless operations
- Maintain security protocols and surveillance of public areas
- Complete nightly audit procedures and prepare shift handover documentation
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Strong proficiency in property management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work independently and make sound decisions during low-supervision hours
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Houston attractions and transportation