Job Description
Join our award-winning team at the Grandview Hotel, Columbus's premier luxury destination! We're seeking charismatic Weekend Front Desk Agents to create unforgettable guest experiences during high-demand Saturday and Sunday shifts. Enjoy competitive pay, complimentary meals, and flexible scheduling while working in our stunning downtown location. Perfect for hospitality professionals seeking weekend-only roles with growth opportunities into full-time positions.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room allocations using Opera PMS
- Resolve guest inquiries with professionalism and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer accountability
- Execute upselling strategies for premium room features and amenities
- Maintain accurate guest preference records for personalized service
Qualifications
- Minimum 1 year hotel front desk or guest service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during high-pressure weekend periods
- Valid Ohio driver's license with clean record (for airport runs)
- Availability to work every Saturday and Sunday 6:00 AM - 2:00 PM
- Certification in CPR/First Aid preferred