Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious night shift at the Grand Plaza Hotel in Los Angeles. This entry-level position requires no prior experience – we provide comprehensive training! You’ll be the first point of contact for our discerning guests, ensuring exceptional service during evening hours. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of LA. Perfect for career starters seeking growth in the hospitality industry.
Responsibilities
- Efficiently check-in/check-out guests while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and concerns with exceptional professionalism
- Manage cash handling, billing transactions, and daily reconciliation
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain detailed guest records
- Assist with emergency protocols and incident documentation
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Basic computer literacy and ability to learn software quickly
- Strong organizational and multitasking abilities
- Professional demeanor and customer-first mindset
- Ability to work independently during late-night hours
- No experience necessary – full training provided