Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Night Shift Front Desk Agent. We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and embody our commitment to hospitality excellence. Enjoy competitive pay, premium benefits, and career growth in one of New York's most iconic hotels.
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Handle guest inquiries and resolve issues with empathy and professionalism
- Manage reservations and room assignments using Opera property management system
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and security teams for seamless operations
- Execute upselling opportunities for room upgrades and amenities
- Prepare end-of-night reports and financial reconciliations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid New York State hospitality license (or willingness to obtain)
- Flexible availability including weekends and holidays
- Basic knowledge of NYC attractions and transportation
- Professional appearance and polished demeanor