Job Description
Join the vibrant hospitality team at Grand Plaza Hotel, Philadelphia's premier destination for luxury and comfort. We're seeking energetic part-time professionals to deliver exceptional guest experiences in a dynamic city environment. Perfect for students or career changers seeking flexible hours, competitive pay, and growth opportunities in the heart of Philly's bustling tourism district. No experience? We provide comprehensive training!
Responsibilities
- Deliver exceptional guest service at the front desk, including check-ins, check-outs, and concierge assistance
- Manage room inventory and coordinate with housekeeping for seamless turnarounds
- Handle guest inquiries and resolve concerns promptly with professionalism
- Process payments and maintain accurate financial records
- Collaborate with dining and event teams to ensure operational excellence
- Uphold strict cleanliness and safety standards across public areas
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer proficiency with reservation systems
- Attention to detail and problem-solving mindset
- Valid Pennsylvania Food Handler's Card (if serving food/beverage)
- Positive attitude and passion for guest satisfaction