Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the prestigious Grand Plaza Hotel. We're seeking a charismatic professional to manage our overnight operations with precision and warmth. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic luxury environment.
As the first point of contact for late-night guests, you'll deliver exceptional service while ensuring smooth check-ins, managing security protocols, and handling special requests. Enjoy a supportive team culture, complimentary staff meals, and discounted hotel stays worldwide.
Responsibilities
- Efficiently process guest check-ins/checkouts using Opera PMS system
- Manage room assignments and inventory during overnight hours
- Respond to emergency situations with calm professionalism
- Coordinate with housekeeping and security teams
- Resolve guest complaints and maintain high satisfaction scores
- Handle cash transactions and credit card processing
- Prepare end-of-night reports and discrepancy logs
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Excellent communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid California driver's license (for valet duties)
- Flexible availability including weekends/holidays
- Basic knowledge of San Jose attractions and transportation
- Ability to stand for extended periods