Job Description
Join our award-winning team as a Front Desk Agent for the prestigious Grand Hotel Raleigh. This night shift role offers competitive compensation, comprehensive benefits, and growth opportunities in the heart of North Carolina's capital. We're seeking a charismatic professional to deliver exceptional guest experiences while maintaining a seamless 24/7 operation.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Free hotel stays worldwide
- Employee discounts & wellness programs
Responsibilities
- Check in/out guests efficiently with personalized service
- Manage reservation systems and room allocations
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute emergency procedures during night shifts
- Upsell hotel services and amenities
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong problem-solving and conflict resolution skills
- Proficiency with hotel management software (Opera preferred)
- Flexible availability for night shifts (11 PM - 7 AM)
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods
- Basic knowledge of Raleigh area attractions