Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent Night Shift professional. This premium role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Raleigh's vibrant downtown district. We're seeking a dedicated individual to deliver exceptional guest experiences during evening and overnight hours.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, requests, and conflict resolution 24/7
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Utilize hotel management systems for reservation management
- Execute emergency response protocols during overnight shifts
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid North Carolina driver's license
- Flexibility for rotating schedules and holidays
- Basic first aid/CPR certification preferred
- Multi-lingual abilities a plus