Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hotels Inc. in Chicago! We're seeking a professional, guest-focused individual to manage our weekend operations with exceptional service and efficiency. This role is perfect for those who thrive in fast-paced environments and enjoy creating memorable experiences for our diverse clientele. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture.
Responsibilities
- Provide exceptional check-in/check-out services and assist guests with inquiries
- Manage reservations, room assignments, and payment processing
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints with professionalism and resolve issues promptly
- Maintain accurate records of guest activities and transactions
- Ensure lobby area remains clean, organized, and welcoming
- Utilize hotel management software efficiently
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends and flexible hours
- Proficiency in basic computer systems and reservation software
- High school diploma or equivalent
- Professional appearance and demeanor
- Ability to multitask in a high-energy environment