Job Description
Join our award-winning hospitality team at the Grand Milwaukee Hotel! We're seeking passionate Front Desk Agents to create memorable guest experiences – no prior experience needed. Our comprehensive training program will equip you with the skills to thrive in a dynamic luxury environment. Enjoy competitive pay, career advancement opportunities, and a vibrant downtown Milwaukee location. Perfect for career changers, recent graduates, and individuals new to hospitality!
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Customer-focused mindset with problem-solving abilities
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Professional appearance and positive attitude
- No hospitality experience necessary – we train!
- Flexibility to work evenings, weekends, and holidays