Job Description
Join our award-winning team at Grand Plaza Hotel Chicago as a Front Desk Agent for our vibrant night shift! We're seeking a charismatic professional to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive compensation, comprehensive benefits, and the unique opportunity to work while the city sleeps. This role offers rapid career growth in hospitality management with a globally recognized brand. Apply today to become the welcoming face of Chicago's premier luxury hotel!
Responsibilities
- Provide exceptional check-in/check-out services for overnight guests with efficiency and warmth
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries and resolve issues promptly using our 24/7 concierge support
- Process secure payment transactions and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor safety protocols and emergency procedures throughout the night
- Prepare end-of-night reports and handover documentation for day shift
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proven ability to work independently during overnight shifts
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Valid Illinois driver's license and reliable transportation
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Flexibility to work weekends, holidays, and special events
- Basic knowledge of Chicago attractions and transportation systems