Job Description
Join our award-winning luxury hotel in the heart of Austin! We're seeking charismatic Front Desk Agents to manage our vibrant night operations. As the first point of contact for our discerning guests, you'll deliver exceptional service while ensuring seamless check-ins, check-outs, and guest requests during evening hours. This role offers competitive compensation, comprehensive benefits, and the opportunity to be part of Austin's premier hospitality team.
Responsibilities
- Manage guest check-in/check-out processes efficiently during night shift
- Handle guest inquiries, resolve issues, and provide local recommendations
- Operate hotel management systems (Opera, PMS) with precision
- Coordinate with housekeeping and security teams for guest satisfaction
- Process payments, manage cash floats, and balance nightly reports
- Respond to emergency situations calmly and per protocol
- Maintain accurate guest records and reservation details
Qualifications
- 1+ years hotel front desk or customer service experience
- Flexible availability including nights, weekends, and holidays
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Valid Texas driver's license and reliable transportation
- Ability to multitask in fast-paced environments
- Basic knowledge of Austin attractions and transportation
- High school diploma or equivalent required