Job Description
Join our dynamic team at Capital Hospitality Group as a Front Desk Agent and experience the thrill of daily pay! We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown Washington DC location. As a key ambassador of our brand, you'll ensure seamless check-ins/outflows, manage reservations, and resolve inquiries with finesse. Enjoy the flexibility of part-time hours with the convenience of same-day compensation – no more waiting for payday!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries and modifications using PMS systems
- Process payments and maintain accurate transaction records
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations and cash handling
- Market hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic mathematical aptitude for cash handling
- Flexibility to work evenings, weekends, and holidays
- Valid Washington DC Food Handler's certification preferred
- Proficient in English; bilingual Spanish a plus