Job Description
Join our vibrant hospitality team as a Front Desk Agent at the Memphis Grand Hotel! We're seeking energetic, customer-focused individuals to provide exceptional guest experiences during our night shift. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for growth in the heart of Memphis' entertainment district. If you're a people person with a passion for service and a knack for problem-solving, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management software
- Answer phones and manage reservation inquiries
- Handle guest requests and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Monitor security systems and ensure guest safety
- Coordinate with housekeeping and maintenance teams
- Prepare shift reports and maintain guest confidentiality
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible hours including nights
- Attention to detail and organizational skills
- Problem-solving abilities under pressure
- Positive attitude and team player mentality