Job Description
Join our award-winning team at Grand Harbor Hotel, where we redefine hospitality excellence! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during our vibrant night shift. As the first point of contact, you'll create memorable moments while ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Jacksonville's premier waterfront location.
Our ideal candidate thrives in fast-paced settings and embodies our commitment to service excellence. With state-of-the-art facilities and a supportive team culture, this role offers growth opportunities in the hospitality industry. Apply today to become part of our legacy of unforgettable guest experiences!
Responsibilities
- Efficiently manage guest check-ins/check-outs with personalized service
- Handle reservations, room assignments, and billing operations
- Respond promptly to guest inquiries and resolve service issues
- Maintain accurate records using hotel management systems
- Coordinate with housekeeping and security teams
- Process payments and manage cash drawer procedures
- Uphold safety standards and emergency protocols
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible nights, weekends, and holidays
- Basic math and cash handling proficiency
- Valid Florida driver's license (preferred)
- High school diploma or equivalent